Return & Exchange Policy for Kolachi Leathers

At Kolachi Leathers, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, we offer a return and exchange policy to make your experience as smooth as possible. Please read the following terms carefully:

1. Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted within 7 days of receiving your order.
  • To be eligible for a return or exchange, the product must be in its original, unused condition. The item should be free from any signs of wear, damage, or alterations.
  • Leather items, including cowhides, goat hides, sheep hides, and leather rugs, are natural products, and minor variations in texture, color, and appearance are not grounds for return or exchange. Please ensure you review the product details carefully before purchasing.

2. Non-Returnable/Non-Exchangeable Items

  • Custom-made or personalized leather products, including special requests or bespoke designs, are non-returnable and non-exchangeable.
  • Discounted or final sale items cannot be returned or exchanged.

3. How to Process a Return or Exchange

  • Contact our customer service team at sales@kolachileathers.com within 30 days of receiving your order.
  • Provide your order number, a description of the issue, and any supporting photos if necessary.
  • Our team will guide you through the return or exchange process and provide a return authorization if applicable.

4. Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
  • We recommend using a traceable shipping service or purchasing shipping insurance to ensure your return is received.

5. Refund Process

  • Once we receive your returned item and inspect its condition, we will process your refund or exchange.
  • Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
  • If you’ve requested an exchange, we will ship the replacement item after receiving the returned product.

6. Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide detailed information about the issue, including photos of the damage or defect.
  • We will offer a replacement or full refund for defective or damaged products at no additional cost to you.

7. International Orders

  • We currently offer delivery to both Canada and the USA. For international returns, customers are responsible for return shipping fees.
  • Please note that customs duties, taxes, and fees are non-refundable, and you are responsible for these charges when returning an item.

If you have any questions or need assistance, our customer support team is here to help. We value your satisfaction and want to ensure a positive shopping experience with Kolachi Leathers.

Thank you for choosing Kolachi Leathers!